Universal Pond Supply Terms and Conditions of Sale


All sales will be cash or credit card in advance until credit is approved. For accounts with approved credit terms, invoicing is net 30 days unless prior dating has been approved in writing. All outstanding balances are subject to a 1.5% interest charge per month. All orders given terms and paid by credit card will incur a 3% fee. Any account that is sent to collections is fully responsible for all attorney’s fees as well as all other related costs incurred for this process, in accordance with the laws of the state in which the business resides.

Returned Checks

All returned checks will be subject to a $ 50.00 service.

Minimum Order

There is a $ 50.00 minimum order. Any order under the minimum will incur a $ 5.00 handling fee.

Freight Charges

Universal Pond Supply will ship freight pre-paid on most orders exceeding $ 2500 net value. Liner and truck freight items are excluded from free freight. Freight charges will be added to all invoices that meet the free shipping threshold, those charges may be deducted when invoice is paid within terms. Truck freight items include liner, large holding tubs, rolls of media, pallets of water matrix's, GC Tek Filters, Kasco Fountains, and rolls of underlayment.

Fuel Surcharge

All orders are subject to a mandatory $ 12.00 fuel surcharge if the order ships freight pre-paid.


All orders are carefully packed. If damage has occurred during the shipping process, it is the responsibility of the receiving party to clearly note all damages on the bill of lading for freight shipments, and then notify Universal Pond Supply within 24 hours. A signed Bill of Lading or Packing List must be returned with the claim. For damages on ground shipments, contact Universal Pond Supply within 24 hours. Original boxes and packing material must be kept until claim has been resolved. All claims for shortages must be made within 24 hours after receipt of the goods. Failure to follow these claim procedures will result in the denial of the claim with no exceptions.

Warranty Returns

All warranty returns must have a Warranty Authorization Number prior to returning the product. All returns must have an original sales receipt and an explanation of the product failure. It is the dealer’s responsibility to return the defective product to Universal Pond Supply for replacement.

Merchandise Returns

No merchandise may be returned without an RA Number. All cartons or boxes returned must have the RA number affixed to the outside of the shipping carton, not the product’s display box. All returned merchandise must be in its original packaging and in saleable condition. For all non-warranty returns, a 15% re-stocking fee will be deducted from the net price credit.

All early order invoices are due by due date. All early order invoices must be paid in full by due date to be eligible for any in-season promotional discounts. This includes but is not limited to weekly email sales.

All discounts shown are only valid if invoice is paid within terms. Payments made outside of terms will result in a bill back for any discount noted on the invoice.



Timely payment of your invoices helps us provide the best overall service!

Universal Pond Supply
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